Shopping Cart | (0) items | $0
American RV Company


Gift Certificates
ARVC Catalog
Blowout Specials
Accessories
Air Conditioners
Antennas & Satellites
Awnings
Batteries
Chemicals, Cleaners & Sealants
Cooktops & Ranges
Covers
Custom Trailers
Dinosaur Boards
Electrical
Electronics
Flags Poles Holders & Whips
Fresh Water
Fuel Tank Systems
Furnaces
Furniture
Generators
Happijac Tie Downs & Straps
Hardware
Jacks & Levelers
Lighting
LP Gas Accessories
Microwaves
Pressure Washers
Refrigerators
Replacement Circuit Boards
Replacement Parts
RV Literature
Sanitation
Steps & Slideouts
Suspension
Toilets
Towing
Truck & Auto Accessories
TV LCD Mounts
Ventilation & Fans
Washers & Dryers
Water Heaters


0 - 24.99
25 - 49.99
50 - 99.99
100 - 199.99
200 - 299.99
300 - 399.99
400 - 499.99
500 - 599.99
Over 600
American RV Company - Atwood Rebate
American RV Company Promotions

It All Started with an Owl - The Worst Case of the Mondays

Posted by Cristina Escarilla on 5/10/2012 to Stories

A Tumultuous Monday

 

When I woke up Monday morning I didn't think it would be the worst case of the Mondays I've ever had at work.

 

Right before I left to head to the office, I get this text message from one of my co-workers:

 

"Power is down at work!"

  

As I get to the office I see everyone standing in the yard, people trickling in and out of the office. I heard they already contacted the city and the power company. I see a few of the guys outside trying to get a generator started to get power in the building

 

I could hear one of the managers calling the owner, someone calling our tech service, and everyone else watching as the generator started up. But unfortunately the generator didn't last very long, it was a bust.

 

As the morning progressed we thought about our customers and how they wouldn't be able to call in.

 

We tried to figure out how we could get to a computer to log in and put a statement on our site to let our customers know the situation. Luckily one of the managers was able to quickly go home and bring back his laptop to get that done, but we still had no power.

 

Finally the power company shows up, and starts working on the lines. We come to find out that an Owl flew into the lines and died taking our power out on one leg of the 12,000 Volt high tension power that supplies the transformer for our building. We have one leg good, another with floating voltage, and the other dead. It killed components of 2 out of our 6 servers, a couple Ethernet switches, and blew up our main shipping computers.

 

You got to love that even in the face of adversity, we were able to come together as a company and help each department get what needed to get done.

 

We finally got power up at 10:30. Servers up at 1:00, VIOP phones up at 2:00, and the other shipping computer fixed at 7:00pm that evening.

 

It was craziest day, and we apologize for any inconvenience this may have caused, we tried to get back online as soon as we could, but it took most of the day to get everything back up and running.

 

First, we thank you for your patience and patronage that day, we tried to call back as many people as we could, and hopefully those of you who we couldn’t get a hold of and any new customers browsing our site will still consider us for any future purchases!

 

Second, I would like to thank the owl for sacrificing itself to show us that we can band together as a team and do business 'Like a Boss' even when faced with a company meltdown.

Share |
 
Add Comment
Name 
Email 
Body 
 

 RVIA Show - October 11-20, 2013 - Recap
 Four Wheel Campers Southern California Grand Opening!
 Come join us at the California RV Show Oct. 11th - 20th at Fairplex in Pomona CA
 All New Styles of Blue Ox SwayPro products and Free Shipping!
 Introducing the Tru Vision RV Wiper Blades!

 November 2013
 October 2013
 September 2013
 August 2013
 May 2013
 April 2013
 March 2013
 February 2013
 January 2013
 December 2012
 November 2012
 October 2012
 August 2012
 July 2012
 June 2012
 May 2012
 April 2012
 March 2012
 February 2012
 January 2012
 December 2011
 November 2011
Home
About Us
Contact Us
Affiliates
Mobile Site
My Account
Promotions
Retail Catalog
Service
Privacy
Returns
Shipping
Terms & Conditions
Blog
Facebook
Pinterest
Twitter
YouTube
RSS
Subscribe Unsubscribe
Copyright American RV Company. All Rights Reserved. eCommerce Software by 3dcart.
Acceptance Mark