We love our customers, and we truly value each and every review you provide to us. Your reviews are important to us because they help other online customers to evaluate us verses our competitors. These reviews also help us to learn from our shortcomings and better serve our customers. In order to have these reviews show on search engines such as Google, we pay an independent company, resellerratings.com to compile and publish the reviews. Since we signed on with Reseller in 2010, they have raised their rates 3300%. We do not agree with these increases, and in order to protect our ability to deliver parts and accessories to our customers at the best possible prices on the internet, we have made the decision to discontinue our relationship with Reseller effective December 12th, 2012. We will shift our third party oversight of our reviews to Trustpilot.com.
What does this mean to you? On December 12th 2012 or shortly thereafter, your reviews may be removed by resellerratings.com. Why would Resellerratings remove current reviews? If American RV Company is not a paid subscriber with Resellerratings.com, they will remove any reviews that came through an email request.
We apologize: We want to take this moment and apologize to you, our valued customer who may be affected by this move. We look forward to serving you in the years to come.
Thank you for your time.
American RV Company