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Support/Contact Us

626-513-4777


Ordering Line Hours:
M-F 7am - 5:30pm PST
Saturdays 8am - 2pm PST
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$7.77 FLAT RATE SHIPPING ON YOUR ENTIRE ORDER! *Click for details

Shipping

Shipping & Delivery Methods:

IMPORTANT: If for any reason the delivery date of your order is crucial please contact us, otherwise read below:

Orders $500.00 and up may require a signature upon delivery. If you have questions regarding this, please contact us prior to placing your order.

AVAILABILITY

In an effort to better serve our customers, we stock as much product as possible. In some cases product must be sourced prior to shipment either by bringing it in to our location, or setting it up for drop shipment.
In the event that we are unable to ship your order within 2 business days of it being printed (orders are printed at 10:30AM PST (PDT) and days begin counting after the day printed), you will be notified via email. Please be aware that transit times may change due to product availability. If for any reason we are unable to source the part you ordered, you will be notified of any possible substitutions, or we will offer to provide a full refund.
If the time frame in which you need to obtain the product is very important to you, please contact us prior to placing your order, so that we may ensure it is in stock for you.
Items may take a few days to process before shipment, please call us at 626-513-4777 if you need to ensure your order goes out the same day.

Available Shipping options and estimated transit times: *does not include handling time*
Economy Estimated 5-10 business days
Economy Standard Estimated 2-5 business days
Standard Estimated 2-5 business days
Expedited 3 business days
Two Day 2 business days
One Day Next business day
LTL Flat Rate Estimated 5-10 business days
Ground (Alaska Hawaii US Territories) Transit time varies by location
All International Methods Transit time varies by location

For all methods above, we ship using a variety of carriers and methods. If for any reason you cannot accept a particular carrier please let us know within the order comments section. *Additional shipping fees may apply*.

Will Call Orders

For those customers in the Los Angeles/San Bernardino California area, we offer will call pick up. Please contact our sales department 626-513-4777 to place your order for will call. Some items are not eligible for will call.

Free Shipping
  • Free shipping is available on select items on our site.
  • Our free shipping option is for Continental U.S. only, excluding Hawaii, Alaska, Puerto Rico, and Virgin Islands.
  • For items with free shipping, we use many different methods for shipping.
  • If for any reason you cannot accept a particular method of shipment, please let us know.
  • If your shipment is returned to us un-deliverable as addressed, you will be given the option to pay for the re-shipment or allow us to process a return per our regular return policy below.
International Shipments
  • Transit times may vary for International shipments
  • The taxes, duties, and brokers fees for international shipments are the responsibility of the buyer and are not included in the monies paid to American RV Company. Shipping cost is not covered for international warranty claims.
  • We are here to help assist in any lost or damaged items, please allow ample time depending on state or country for solution.
Outside continental 48 States
  • Transit times vary depending on state or country.
  • We are here to help assist in any lost or damaged items, please allow ample time depending on state or country for solution.
Package Insurance
  • We recommend that you purchase carrier insurance for any order that exceeds $200.00.
  • American RV Company cannot be held liable for any damage or lost items if carrier insurance is not purchased at time of check out.
Expedited Shipments
  • We guarantee the designated transit time for expedited shipping, but keep in mind there maybe situations out of our control that may delay your package. In the rare case that your package is delayed please contact us and we will figure out the best possible solution.
  • Please note that late shipments due to Severe Weather are not covered under our guarantee and are not eligible for refund.
  • Expedited Guarantee is good for a shipping refund of the difference paid to expedite, to the amount of the method that contains the time in transit that matches your actual delivery time.
If you plan on expediting your order, please see our Availability Section at the top of this page for important information.
  • Orders outside the continental 48 US States are excluded.
  • Please note that expedited shipping is based on business days only and do not include Saturdays, Sundays, or carrier specified holidays.
  • For expedited shipments to go out the same day the cut-off time is 10:30 AM PST (PDT). If you place your order after 10:30 AM PST (PDT) and your order needs to go out same day, please call us at 626-513-4777
  • Transit time begins counting the day after the item is shipped.
  • Orders placed on Fridays after 10:30 AM PST (PDT) will go out on the following Monday.
  • Expedited shipment going to a business will require a signature.
  • Examples of expedited shipments on Fridays below;
    • One Day - orders that go out on Friday should arrive on the following Monday which is the next business day, not on Saturday. (if you require Saturday delivery, there is an additional fee, please contact us for further information)
    • Two Day - orders that go out on Friday should arrive that following Tuesday which is the second business day.
    • Expedited (3 Day) - orders that go out on Friday should arrive on that Wednesday.
LTL Freight Shipments & Tracking information
  • Estimated 5-10 business days of transit time.
  • For residential delivery please allow additional time for freight terminal to contact you to set up a delivery appointment.
  • Once your order ships American RV Company will email you the shipping freight company used along with their Pro number (tracking number). Please take note that our system is not equipped to link to certain freight company's websites for traceability, so we ask that you copy the pro number and go to their direct website for delivery status.
LTL Freight Options on site
LTL-Freight

Residential Shipping Option (Freight Items) - All items shipping freight will have a shipping charge (Commercial or Residential). There is no additional fee to deliver to a commercial address. However, shipping freight to residential addresses will incur an additional fee. The freight companies charge for delivering to a residential location in addition to the shipping cost

Commercial (Freight Items) - All items shipping freight will have a shipping charge (Commercial or Residential). There is no additional fee to deliver to a commercial address. Churches, Schools, Universities, Farms and bases are not considered Commercial and additional fees often apply. Please contact us for these fees. Commercial addresses that have living properties on site are considered residential per freight companies.

Lift Gate Service Option (Freight Items) - The lift gate service is offered by the freight company to assist with the offloading of your merchandise at delivery without the use of a forklift. The standard freight tractor-trailer trucks do not have lift gates, so your order will be transferred to a smaller truck with a lift gate. This service insures your order is placed at ground level upon delivery. This Service is used most often when freight items are delivered to a residential address. If you utilize this service there is an additional fee on top of the regular shipping charge and Residential fee.

Freight Flat Rate - There are some items in which we offer a flat rate shipping cost. Please note that some of these custom shipping methods are only available in the lower 48 states and are not offered for Alaska, Hawaii, and Puerto Rico, APO/FPO or any international shipping. If you are not within the lower 48 states and or in another country please call our sales staff to request a shipping quote.

RV Park Residents
  • UPS requires your Space Number and Park Name for delivery. Please provide this information in the Suite/Apt # field on your order's Shipping Address. You will be responsible for any address correction charges if this information is not provided.
Returns

American RV Company makes every effort to insure you are satisfied with your purchase. However, in the rare case that you would like to make a return, we will gladly process a return according to the terms and conditions below.

  • If you are not pleased with your purchase, you may return it for a partial refund within 30 days of receipt.
  • All refunds will be refunded via the original payment method.
  • Items returned are subject to a 20% restocking fee unless otherwise noted in product description.
  • Returns after 30 days' time will be handled on a case-by-case basis, and will incur up to a 35% restocking fee.
  • Please be aware that shipping and handling charges are not refundable and you are responsible for the return shipping costs.
  • Items that have been used, installed, or damaged cannot be considered for refund. We must be able to sell it as new.
  • On all generators, once used, or after gas and or oil has been put into them, are Non Refundable/Non-Returnable!
  • If the Item you are returning was shipped free, and the item is returned for a refund, the refund will also be less the original shipping amount we paid to ship the item.
  • Please be aware we are unable to accept returns on any Special Order items, sorry No Exceptions.
  • If the product is defective please see our warranty section. Before returning any items you must have a Return Authorization Number (RMA).
  • Items returned without an RMA number are subject to a 25% restocking fee.
  • Please clearly mark the RMA number on your return label attached to the outside of the box being returned.
  • PLEASE DO NOT WRITE ON THE BOX!
  • Items must be returned within 30 days of receipt of RMA number.
  • Items refused at delivery will be subject to up to a 35% restocking fee as well as shipping charges both ways.
  • Please inspect your merchandise before accepting your order from the delivery service.
  • If you notice damages please make note of it on the delivery paperwork.
  • Damage claims on Freight shipments that do not have notes regarding damage will not be honored as they cannot be proven.
  • Shipping cost is not covered for international warranty claims.
Warranties
  • Product specifications and information in this website were supplied by the manufacturer.
  • The manufacturer honors all product warranties.
  • Shipping cost is not covered for international warranty claims.
  • Some manufactures do not warranty products once they are taken over seas, contact manufacture to confirm
IMPORTANT KEY POINTS TO REMEMBER
  • Please note that these shipping terms are common and often found as standard. We would like to assure you that we value our customers and are just a call away should you have any questions or concerns.
  • Orders with hazardous items will ship Ground only (i.e. toilet Chemicals, toilets include chemical deodorizers which can be removed for air shipments. Please note that cleaners, deodorants and other chemicals often cannot be shipped via expedited methods due to restrictions on hazardous material. If such an item is ordered via a method which is expedited, we will contact you.
  • For orders containing items on back-order, American RV Company will hold the order until all items are in stock. Once all items are in stock, American RV Company will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back ordered items shipped when available. For orders split into separate shipments additional shipping fees will apply, the back-ordered items will ship once they are in stock.
  • Shipping cost is not covered for international warranty claims.
  • We do not ship general delivery, must provide address to post office or other USPS/FedEx verified location.
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