SECURITY - We are committed to protecting our customers personal information.  We provide our customers with a secure Internet shopping experience.

RETURNS - American RV Company makes every effort to insure you are satisfied with your purchase. However, in the rare case that you would like to make a return, we will gladly process a return according to the terms and conditions below.   If you are not pleased with your purchase, you may return it for a partial refund within 30 days of receipt. Items returned are subject to a 15% restocking fee. Returns after 30 days time will be handled on a case-by-case basis, and will incur up to a 35% restocking fee. Please be aware that shipping and handling charges are not refundable and you are responsible for the return shipping costs.  Items that have been used, installed, or damaged cannot be considered for refund. We must be able to sell it as new. On all generators, once used, or after gas and or oil has been put into them, are Non Refundable/Non Returnable! If the Item you are returning was shipped free, and the item is returned for a refund, the refund will also be less the original shipping amount we paid to ship the item. Please be aware we are unable to accept returns on any Special Order items, sorry No Exceptions.  If the product is defective please see our warranty section. Before returning any items you must have a Return Authorization Number (RMA). Items returned without an RMA number are subject to a 20% restocking fee. Please clearly mark the RMA number on your return label attached to the outside of the box being returned. PLEASE DO NOT WRITE ON THE BOX! Items must be returned within 30 days of receipt of RMA number. Items refused at delivery will be subject to a 20% restocking fee as well as shipping charges both ways. Please inspect your merchandise before accepting your order from the delivery service. If you notice damages please make note of it on the BOL.

SHIPPING - Our primary shipping method is UPS.  Street addresses are required (no P.O. Boxes please).  Shipping and handling charges will be added to product cost at the time of check out.  If one or more items are not available for immediate shipment, you will be notified and asked to accept a new estimated ship date or cancel the order. For Canada shipments, the taxes, duties, and brokers fees for shipping to Canada are the responsibility of the buyer and are not included in the monies paid to American RV Company.

PRICING - Prices listed are retail pricing and subject to change without notice.  Taxes will be added to prices when applicable.  Products may be discontinued, substituted, or changed. If this happens, we will notify you with your options.

PRIVACY - Our normal business practices and policies apply to all business transactions conducted via our website.  Please contact our office during normal business hours with any questions regarding our privacy or business policies.         We do not share, transfer or sell our customers personal information.         We use e-mail only to communicate the receipt of your online order.         We gather statistical information only for the purposes of evaluating our customers needs to increase our services as necessary.

COOKIES - Cookies are pieces of data the web browser stores on computer hard drives.  Cookies enable us to personalize your shopping experience based on your previous shopping preferences.  Most web browsers may be configured to refuse cookies.

WARRANTIES - Product specifications and information in this website were supplied by the manufacturer.  The manufacturer honors all product warranties.

DISCLAIMER - We do not necessarily endorse or sanction the content or actions of web sites that are linked to or from this web site. Images and Pictures used on our website may or may not reflect the actual product for sale. Be sure to purchase product based on the part number and description of the product. Items may take a few days to process before shipment, please contact us if you need to ensure your order goes out the same day.