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Home>Terms and Conditions

Policies, Terms and Conditions:

SHIPPING & DELIVERY METHODS

Orders $750.00 and up will require a signature upon delivery. If you have questions regarding this, please contact us prior to placing your order.

IMPORTANT: If for any reason the delivery date of your order is crucial, please contact us prior to placing your order, so that we may ensure it is in stock for you. Items may take a few days to process before shipment, please call us at 626-513-4777 if you need to ensure your order goes out the same day, otherwise read below:
  • AVAILABILITY - In an effort to better serve our customers, we stock as much product as possible. In some cases product must be sourced prior to shipment either by bringing it in to our location, or setting it up for drop shipment.
    In the event that we are unable to ship your order within 2 business days of it being printed (orders are printed at 10:30 AM PST (PDT) and days begin counting after the day printed), you will be notified via email. Please be aware that transit times may change due to product availability. If for any reason we are unable to source the part you ordered, you will be notified of any possible substitutions, or we will offer to provide a full refund. 
  • USPS Priority -
    • Typically 2 to 3 business days to most locations in the US (begin counting after it ships) This is not a guaranteed service.
    • Tracking status is available on http://www.usps.com/ Please be aware that although the USPS is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.).
    • USPS does not guarantee delivery time nor does it always provide tracking.
    • Please keep in mind that if you choose the USPS as your method of shipping, American RV Company will not be able to refund, reimburse, or resend packages that are lost or damaged.
    • We suggest our regular UPS shipping options when at all possible in order to ensure recourse for lost or damaged packages.
  • USPS Parcel -
    • Typically 2 - 9 business days in the 48 contiguous states for most destinations. This method does not have tracking status available. (USPS does NOT guarantee delivery of Parcel Mail.).
    • Please be aware that although the USPS is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.).
    • USPS does not guarantee delivery time nor does it provide tracking.
    • Please keep in mind that if you choose the USPS Parcel as your method of shipping, American RV Company will not be able to refund, reimburse, or resend packages that are lost or damaged. We suggest our regular UPS shipping options when at all possible in order to ensure recourse for lost or damaged packages.
  • UPS Innovations -
    • Estimated 6-12 business days (including processing).
    •  Certain packages less than one pound qualify for UPS Mail Innovations services. These packages cannot be insured. (The final delivery is through the U. S postal service; please make sure your shipping address is a deliverable address by USPS).
    • Those packages are picked up from our warehouse by UPS and scanned into the UPS tracking system.
    • These packages are frequently transported to UPS regional Mail Innovations Facilities where the package is transferred to the destination United States Post Office for delivery.
    • All orders are subject to a 1-2 business day processing time prior to shipping.
    • Please allow 4-10 business days to receive your package excluding major holidays.
    • This shipping method is not available for Alaska, Hawaii, and Puerto Rico, APO/FPO or international shipping destinations.
    • Once your item is shipped the destination may not be changed.
    • UPS Mail Innovations requires up to 48 hours after the order has been shipped before the tracking number provided is functional.
    • Tracking is available on http://www.ups.com/ and http://www.usps.com/.
  • FedEx SmartPost® -
    • Estimated 5-10 business days of transit time. Certain packages between 1-9 pounds qualify for FedEx SmartPost®.
    • These packages cannot be insured. (The final delivery is through the postal service; please make sure your shipping address is a deliverable address by USPS)
    • Those packages are picked up from our warehouse by FedEx and scanned into the FedEx tracking system.
    • These packages are frequently transported to FedEx regional Facilities where the package is transferred to the destination United States Post Office for delivery. All orders are subject to a 1-2 business day processing time prior to shipping. Please allow 5-10 business days to receive your package excluding major holidays. This shipping method is not available for Alaska, Hawaii, and Puerto Rico, APO/FPO or international shipping destinations.
    • Once your item is shipped the destination may not be changed. FedEx SmartPost® requires up to 48 hours after the order has been shipped before the tracking number provided is functional.
    • Tracking is available on http://www.fedex.com/.
  • UPS Ground Shipping -
    • Our primary shipping method is UPS ground.
    • UPS is the most reliable method and we strongly encourage our customers to ship via UPS.
    • Do Not Use P.O. Boxes on orders you want shipped UPS. If you need to use a P.O. Box, please choose USPS (United States Postal Service), FedEx SmartPost or UPS Innovations as the shipping method for your order, if available. UPS will only accept shipments to a valid street address. UPS will not deliver to P.O. Boxes. If you use a P.O. Box, your telephone number must be included with your order. Your package that is addressed to a P.O. Box will be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge of $15.00. If your P.O. Box is in a different zip code than your street address, there will be even more charges. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
    • Shipping and handling charges will be added to product cost at the time of check out.
    • Please note that our terms for UPS shipping are the same as those found and used by http://www.ups.com/.
    • If one or more items are not available for shipment within two business days, you will be notified via email and asked to accept a new estimated ship date.
    • UPS Ground is not a guaranteed service or time in transit.
    • RV Park Residents, UPS requires your Space Number and Park Name for delivery. Please provide this information in the Suite/Apt # field on your order's Shipping Address. You will be responsible for any address correction charges if this information is not provided.
  • Canada shipments - Transit times may vary for International shipments; the taxes, duties, and brokers fees for international shipments are the responsibility of the buyer and are not included in the monies paid to American RV Company.
  • USPS Global International - Transit times vary depending on country. We are here to help assist in any lost or damaged items, please allow ample time depending on country for solution.
  • Free Shipping - Free shipping is available on select items on our site. Our free shipping option is for Continental U.S. only, excluding Hawaii, Alaska, Puerto Rico, and Virgin Islands. For items with free shipping, we use many different methods for shipping.  If for any reason you cannot accept a particular method of shipment,  Please let us know.  If your shipment is returned to us un-deliverable as addressed, you will be given the option to pay for the re-shipment or allow us to process a return per our regular return policy below.
  • UPS Shipping Insurance - UPS recommends that you purchase carrier insurance for any order that exceeds $200.00. American RV Company cannot be held liable for any damage or lost items if carrier insurance is not purchased at time of check out.
  • UPS Expedited Orders - UPS Guarantees the designated transit time for expedited shipping, but keep in mind there maybe situations out of our control that may delay your package. In the rare case that your package is delayed please contact us and we will figure out the best possible solution.

Transit times may vary for International shipments; the taxes, duties, and brokers fees for international shipments are the responsibility of the buyer and are not included in the monies paid to American RV Company.

See AVAILABILITY:

  • AK and HI orders excluded.
  • Please note that expedited shipping is based on business days only and do not include Saturdays, Sundays, or UPS specified holidays.
  • For expedited shipments to go out the same day the cut-off time is 10:30 AM PST (PDT). If you place your order after 10:30 AM PST (PDT) and your order needs to go out same day, please call us at 626-513-4777
  • UPS transit time begins counting the day after the item is shipped.
  • Orders placed on Fridays after 10:30 AM PST (PDT) will go out on that Monday
  • Expedited shipments on Fridays
    • Next Day Air - orders that go out on Friday should arrive on the following Monday which is the next business day, not on Saturday. (if you require Saturday delivery, there is an additional fee, please contact us for further information)
    • 2nd Day Air - orders that go out on Friday should arrive that following Tuesday which is the second business day.
    • 3 Day Select - orders that go out on Friday should arrive on that Wednesday
LTL Freight shipment (Refrigerator, Air Conditioners and Generators etc.)

LTL Tracking - Estimated 1-7 business days of transit time. For residential delivery please allow additional time for freight terminal to contact you to set up a delivery appointment. Once your order ships American RV Company will email you the shipping freight company used along with their Pro number (tracking number). Please take note that our system is not equipped to link to certain freight company?s websites for traceability, so we ask that you copy the pro number and go to their direct website for delivery status.

  • Residential Shipping Option (Freight Items) - All items shipping freight will have a shipping charge (Commercial or Residential). There is no additional fee to deliver to a commercial address. However, shipping freight to residential addresses will incur an additional fee. The freight companies charge for delivering to a residential location in addition to the shipping cost
  • Commercial (Freight Items) - All items shipping freight will have a shipping charge (Commercial or Residential). There is no additional fee to deliver to a commercial address. Churches, Schools, Universities, Farms and bases are not considered Commercial and additional fees often apply. Please contact us for these fees. Commercial addresses that have living properties on site are considered residential per freight companies.
  • Lift Gate Service Option (Freight Items) - The lift gate service is offered by the freight company to assist with the offloading of your merchandise at delivery without the use of a forklift. The standard freight tractor-trailer trucks do not have lift gates, so your order will be transferred to a smaller truck with a lift gate. This service insures your order is placed at ground level upon delivery. This Service is used most often when freight items are delivered to a residential address. If you utilize this service there is an additional fee on top of the regular shipping charge and Residential fee.
  • Freight Flat Rate - There are some items in which we offer a flat rate shipping cost. Please note that some of these custom shipping methods are only available in the lower 48 states and are not offered for Alaska, Hawaii, and Puerto Rico, APO/FPO or any international shipping. If you are not within the lower 48 states and or in another country please call our sales staff to request a shipping quote.
  • Will Call orders - For those customers in the Los Angeles/San Bernardino California area, we offer will call pick up. Please contact our sales department 626-513-4777 to place your order for will call.
 
 
 
RETURNS
American RV Company makes every effort to insure you are satisfied with your purchase. However, in the rare case that you would like to make a return, we will gladly process a return according to the terms and conditions below.
  • If you are not pleased with your purchase, you may return it for a partial refund within 30 days of receipt.
  • All refunds will be refunded via the original payment method.
  • Items returned are subject to a 15% restocking fee.
  • Returns after 30 days time will be handled on a case-by-case basis, and will incur up to a 35% restocking fee.
  • Please be aware that shipping and handling charges are not refundable and you are responsible for the return shipping costs.
  • Items that have been used, installed, or damaged cannot be considered for refund. We must be able to sell it as new.
  • On all generators, once used, or after gas and or oil has been put into them, are Non Refundable/Non Returnable!
  • If the Item you are returning was shipped free, and the item is returned for a refund, the refund will also be less the original shipping amount we paid to ship the item.
  • Please be aware we are unable to accept returns on any Special Order items, sorry No Exceptions.
  • If the product is defective please see our warranty section. Before returning any items you must have a Return Authorization Number (RMA).
  • Items returned without an RMA number are subject to a 20% restocking fee.
  • Please clearly mark the RMA number on your return label attached to the outside of the box being returned.
  • PLEASE DO NOT WRITE ON THE BOX!
  • Items must be returned within 30 days of receipt of RMA number.
  • Items refused at delivery will be subject to a 20% restocking fee as well as shipping charges both ways.
  • Please inspect your merchandise before accepting your order from the delivery service.
  • If you notice damages please make note of it on the delivery paperwork.
  • Damage claims on Freight shipments that do not have notes regarding damage will not be honored as they can not be proven.
 
 
WARRANTIES

Product specifications and information in this website were supplied by the manufacturer. The manufacturer honors all product warranties.

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PRODUCT PHOTO DISCLAIMER

Images and Pictures used on our website may or may not reflect the actual product for sale. Be sure to purchase product based on the part number and description of the product.

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Important Key Points to Remember

Please note that these shipping terms are common and often found as standard. We would like to assure you that we value our customers and are just a call away should you have any questions or concerns.

Orders with hazardous items will ship Ground only (i.e. toilet Chemicals, toilets include chemical deodorizers which can be removed for air shipments. Please note that cleaners, deodorants and other chemicals often cannot be shipped via expedited methods due to restrictions on hazardous material. If such an item is ordered via a method which is expedited, we will contact you.

For orders containing items on back-order, American RV Company will hold the order until all items are in stock. Once all items are in stock, American RV Company will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back ordered items shipped when available. For orders split into separate shipments additional shipping fees will apply, the back-ordered items will ship once they are in stock.

We do not ship general delivery

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SECURITY

We are committed to protecting our customers personal information. We provide our customers with a secure Internet shopping experience.

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SITE DISCLAIMER

We do not necessarily endorse or sanction the content or actions of web sites that are linked to or from this web site.

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PRIVACY

Our normal business practices and policies apply to all business transactions conducted via our website. Please contact our office during normal business hours with any questions regarding our privacy or business policies. We do not share, transfer or sell our customers personal information. We use e-mail only to communicate the receipt of your online order. We gather statistical information only for the purposes of evaluating our customers needs to increase our services as necessary.

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COOKIES

Cookies are pieces of data the web browser stores on computer hard drives. Cookies enable us to personalize your shopping experience based on your previous shopping preferences. Most web browsers may be configured to refuse cookies.

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THIRD PARTY CONTENT

American RV Company is not the publisher or speaker of any information on the site that is provided by third party content providers, and American RV Company is not liable for any claims related to such information. Any mention in the site of products or services provided by third parties is for informational purposes only and constitutes neither an endorsement nor a recommendation by American RV Company. American RV Company assumes no responsibility for those products or services. Any dealings among any User and any third parties mentioned on or found through the site are solely between such Users and such third parties, and are subject to any terms, conditions, warranties or representations associated with such dealings.

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COPYRIGHT PROTECTION

American RV Company honors the intellectual property rights of others and asks the same of Users of the site. American RV Company may, in its sole discretion, terminate the accounts or access rights of Users whose actions infringe or otherwise violate the intellectual property rights of others. If you believe your work has been infringed, please provide American RV Company with the following information:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit American RV Company to identify the material;
  • Information that is reasonably sufficient to permit American RV Company to contact the complaining party, such as address, telephone number and, if available, e-mail address;
  • A statement that the complaining party has a good faith belief that use of the material in a manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

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PAYMENT METHODS

All payment methods charge when your order is placed.

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USER ACCOUNTS

If you establish an account at this site in order to purchase products or receive information from us, you are responsible for maintaining the confidentiality of your account and your password. By establishing an account, User agrees to accept responsibility for all activities that occur at the site under your account and password. American RV Company reserves the right, in its sole discretion, to refuse service, cancel orders or terminate your account.

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ACCEPTABLE USER BEHAVIOR

User expressly agrees to refrain from doing, either personally or through an agent, any of the following:

  • Use any device or other means to harvest information about other Users.
  • Transmit, install, upload or otherwise transfer any virus or other item or process to the site that in any way affects the use, enjoyment or service of the site.
  • Transmit, install, upload or otherwise transfer any virus or other item to the site that in any way affects the use, enjoyment or service of any Users or American RV Company employees computer or other medium used to access the site.
  • Post any material on the site that is offensive to any other User. American RV Company maintains the exclusive right to determine what is offensive.
  • Post or store on the site any content that violates or infringes the intellectual property or other rights of others (including but not limited to copyrights, trademarks, trade secrets, patents, privacy and publicity rights).
  • Modify the information, including headers, found on the site.
  • Transmit, install, upload or otherwise transfer to the site any unauthorized advertisement or communication.
  • Engage in any action which American RV Company determines is detrimental to the use and enjoyment of the site.
  • Use the site for any unlawful or defamatory means.
  • Transmit, install, upload, post or otherwise transfer any information in violation of any local, state, national or international law or post any information that could result in civil unrest.
  • Attempt to access, the personal information of another User which is stored on this site.
  • Permit any person to access this site using the User password.
  • Attempt to, or access, this site using another User password.

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PRICING

Prices listed are retail pricing and subject to change without notice. Taxes will be added to prices when applicable. Products may be discontinued, substituted, or changed. If this happens, we will notify you with your options.

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GIFT WRAP/PERSONALIZED CARD TERMS

  • Please allow 2-3 Days for us to process the order prior to shipment from our facility in Azusa CA. If for any reason there is an additional delay, you will be contacted.
  • Returns on items that are purchased with gift wrap or personalized cards, are refunded less the amount of the price for these options. Our standard return policy (link) also applies.
  • We will truly do our best to ensure gift wrapped items arrive with wrapping intact, however if the carrier handles the package in such a way to tear or alter the gift wrap, American RV Company cannot be held responsible and a refund cannot be granted.
  • Our intention is to list the option to gift wrap items which can physically be wrapped, in the event that we cannot wrap for any reason (drop ship only item etc.) we will contact you to either offer a refund on the wrapping option, or a refund on the entire order.
  • Please note that cleaners, deodorants and other chemicals often cannot be shipped via expedited methods due to restrictions on hazardous material. If such an item is ordered via a method which is expedited, we will contact you.

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