- Award Winning Customer Service
- Knowledgeable & Friendly Sales Staff, Ready and Excited to work for you
- Automated warehouse = Fast Shipping!
- Efficient Online Shopping, vast assortment
- Hassle Free Returns
- Authorized Retailer, Honest pricing.
Award Winning Customer Service
Our slogan "We Make Happy Campers" is not something we take lightly; it is the epitome of who we are, and our promise to you. We combine efficient online Shopping with traditional customer service values. We have a clear understanding that it is only through our valued customers that we can exist, so we humbly thank you for your consideration while shopping online.
From before you order, until after delivery, we are here for you.
Our customers employ us; therefor it is in our best interest to listen and learn from them. To accomplish this we ask to be reviewed by every customer on confirmed purchases after final delivery. This allows our customers to rate their overall experience, depicting an honest view of our company’s aptitude while allowing us to continually improve our overall services.
Our reviews serve as encouraging reminders of our commitment to you.
Join us; see what our current customers are saying!
Knowledgeable & Friendly Sales Staff, Ready and Excited to work for you
When it comes to RV's, we know our stuff. We have a fully trained sales staff standing by ready and able to answer your questions. During our business hours you can reach us by phone, or alternatively by email where we average a 0-3 hour response time. With us you get your answers fast, saving you time and money so that you can enjoy the more important things in life, like RVing!
We also understand that making a purchase could be a big deal, especially when doing so online. If you like spending time with us, we like spending time with you! We'll give you all the time and attention you deserve as our customer, patiently listening and understanding your needs, so that you are confident with your decision to buy.
Automated warehouse = Fast Shipping!
We are proud to maintain a professional fulfillment center with a fully stocked warehouse. When your order comes in, it is allocated quickly and packed for safe shipment from our CA location. While we do stock most of the items that we sell, we also use our vast drop ship network for slow moving or hard to find items.
We know that communication is key, for this reason we keep you informed throughout every step of the process. Our goal is to keep you updated so you should never feel the need to ask for order status. Of course we welcome all questions should any arise.
Efficient Online Shopping, vast assortment.
We strive to offer the very best online shopping experience with the most complete catalog of RV Parts, Accessories and more. We are constantly adding the latest goods available for RV and the like. Can't find what you are looking for? Email or call and we will search our network to bring you what you need at the price you deserve.
When it comes to checkout, we offer multiple safe payment options including PayPal, Checkout by Amazon, Visa Checkout and Master pass. Of course we also accept good old fashioned Online Credit Card processed through our secure gateway.
Hassle Free Returns
Let's be honest, nobody likes returns. Our goal is to make this process as easy as possible. Our helpful customer service agents will walk you through every step of the way. We do not try to make a profit on restocking fees, our goal when it comes to restocking is to charge only what it costs us to fulfill the order and accept it back, nothing more. Our return policy can be viewed HERE. See what some of our customers have to say regarding our returns;
"Handled return like real pros, thanks for a great experience." - Leonard
"I found the exact part I needed and it was easy to purchase. After receiving the part, I discovered it was a different problem and American RV made it very easy to return the part." - Sweeney
"I ordered the wrong part number. Called and received a return authorization. Refund was credited to my PayPal account immediately after the part was returned. I did order the correct part and received it within 2 days." - Michael Rees
Authorized Retailer, Honest pricing.
We are an authorized retailer for virtually every brand we carry. We maintain a healthy relationship with each manufacturer so that when it comes to warranty, a receipt from us is in many cases more valuable than that of an unauthorized retailer.
Once again, we humbly thank you for your consideration while shopping online.
American RV Company