RETURNS - American RV Company makes every effort to insure you are satisfied with your purchase. However, in the rare case that you would like to make a return, we will gladly process a return according to the terms and conditions below.
  • If you are not pleased with your purchase, you may return it for a partial refund within 30 days of receipt.
  • All refunds will be refunded via the original payment method.
  • Items returned are subject to a 20% restocking fee unless otherwise noted in product description.
  • Returns after 30 days time will be handled on a case-by-case basis, and will incur up to a 35% restocking fee.
  • Please be aware that shipping and handling charges are not refundable and you are responsible for the return shipping costs.
  • Items that have been used, installed, or damaged cannot be considered for refund. We must be able to sell it as new.
  • On all generators, once used, or after gas and or oil has been put into them, are Non Refundable/Non Returnable!
  • If the Item you are returning was shipped free, and the item is returned for a refund, the refund will also be less the original shipping amount we paid to ship the item.
  • Please be aware we are unable to accept returns on any Special Order items, sorry No Exceptions.
  • If the product is defective please see our warranty section. Before returning any items you must have a Return Authorization Number (RMA).
    • Items returned without an RMA number are subject to a 25% restocking fee.
    • Please clearly mark the RMA number on your return label attached to the outside of the box being returned.
    • Items must be returned within 30 days of receipt of RMA number.
  • Items refused at delivery will be subject to up to a 35% restocking fee as well as shipping charges both ways.
  • Please inspect your merchandise before accepting your order from the delivery service.
    • If you notice damages please make note of it on the delivery paperwork.
    • Damage claims on Freight shipments that do not have notes regarding damage will not be honored as they can not be proven.
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